Privacy Policy – Aurova Jewellery

Last updated: [Insert Date]

This Privacy Policy describes how Aurova Jewellery (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or interact with our services (collectively, the “Services”).

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically.

2. Information We Collect

The personal information we collect depends on how you interact with our website.

A. Information You Provide Directly

When you shop or contact us, we may collect:

• Full name
• Phone number
• Email address
• Shipping & billing address
• Order details
• Payment confirmation
• Account login details
• Customer support messages
• Reviews or feedback

Providing certain information may be required to complete purchases or access features.

B. Automatically Collected Information (Usage Data)

We may automatically collect:

• IP address
• Browser type & device information
• Pages visited
• Time spent on pages
• Shopping behavior
• Cookies & tracking data

This helps us improve performance, security, and your shopping experience.

C. Information from Third Parties

We may receive information from:

• Payment processors
• Delivery/shipping partners
• Marketing platforms
• Analytics tools
• Our ecommerce platform provider

Our store is powered by Shopify, which may process your information according to its own privacy practices.

3. How We Use Your Information

We use your personal information to:

✔ Process Orders

• Confirm payments
• Ship products
• Send tracking details
• Manage returns/exchanges

✔ Customer Support

• Respond to queries
• Handle complaints
• Provide after-sales service

✔ Marketing & Communication

• Send offers, promotions, updates
• Personalized recommendations
• Email/SMS marketing (you may opt out anytime)

✔ Improve Services

• Website analytics
• Performance improvements
• Fraud prevention
• Security monitoring

✔ Legal Compliance

• Comply with applicable laws
• Prevent fraudulent activities
• Enforce our Terms & Policies

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Enable cart functionality
• Improve performance
• Analyze traffic
• Deliver personalized ads

You can disable cookies in your browser settings, but some website features may not work properly.

5. How We Share Your Information

We only share your information when necessary.

We may share data with:

• Payment processors
• Shipping/courier partners
• Marketing & analytics providers
• IT and cloud service providers
• Legal authorities (if required by law)

We do not sell your personal information to third parties.

6. User Generated Content

If you submit:

• Reviews
• Testimonials
• Comments

These may be publicly visible. Please avoid sharing sensitive personal information in public areas.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.

9. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

Please keep your account credentials confidential.

10. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders
• Provide services
• Comply with legal requirements
• Resolve disputes

After that, data may be securely deleted or anonymized.

11. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Withdraw marketing consent
• Restrict or object to processing
• Request a copy of your data

To exercise these rights, contact us using the details below.

We will not discriminate against you for exercising your rights.

12. International Users

Your information may be processed or stored outside your country through trusted service providers. We ensure appropriate safeguards are in place.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your data:

Aurova Jewellery
📧 Email: aurovajewellery@gmail.com