Return, Exchange & Refund Policy

We strive to deliver high-quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

By purchasing from us, you agree to the terms outlined below.

1. Exchange & Replacement Eligibility

We offer exchange or replacement only if the issue is caused by us, such as:

• Wrong item shipped
• Damaged/defective product received
• Missing item in the package

Valid proof is mandatory.

We do not offer exchanges or refunds for change of mind after purchase.

2. Return Policy

We do not accept general returns.

Returns are accepted only if the item is defective or damaged upon arrival.

To qualify:

• A full unboxing video must be recorded
• Video must start from the sealed package
• Show name label, address label, and invoice clearly
• No cuts, edits, or filters

📌 Without valid proof, we will not be able to process any exchange or replacement.

3. Proof Submission Guidelines

• Proof must be shared within 24 hours of delivery
• Send via email or WhatsApp support
• Videos must be clear, continuous, and unedited

Requests made after 24 hours will not be considered.

4. Refund Policy

We follow a strict no-refund policy.

• Refunds are not provided under any circumstances
• Only replacements or store credit may be offered
• Shipping charges are non-refundable

If a replacement item is out of stock, customers may:

• Wait for restock, or
• Receive store credit

5. Cancellation Policy (Prepaid Orders)

All prepaid orders are final.

Once placed:

• Orders cannot be cancelled
• No refunds, credits, or modifications allowed

This applies regardless of the reason, except where required by law.

6. No Refund / Replacement Will Be Issued If

• Order is in transit
• Delivery is delayed by courier
• Item received without defects
• Incorrect or incomplete address provided
• Customer rejects the parcel at delivery

7. Sale & Discount Items

• All sale/discounted products are final sale
• No returns, refunds, or exchanges unless defective

8. Used Products

• No exchange or replacement for used, worn, or damaged-after-use products

9. Returned Parcels Due to Customer Fault

If a parcel is returned due to:

• Wrong/incomplete address
• Incorrect contact details
• Customer unavailable
• Delivery rejection

Then:

• Only 50% of product value will be refunded
• Refund processed within 10–15 business days after receipt
• ₹80 reshipping fee applies for re-delivery